Frequently Asked Questions

Everything you need to know about shopping with Something Went Wrong.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply initiate a return through our online portal to receive a prepaid shipping label.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.

How do I know what size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit.

Can I change or cancel my order?

Orders are processed quickly, but we have a 1-hour window after purchase where you can request a cancellation or address change via our support email.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, we prioritize ethical manufacturing and use organic cotton and recycled polyester in over 80% of our seasonal collections.